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Woolworths Home Insurance

Woolworths Home Insurance is great if you want a personalised home insurance policy, but that means you’ll have to take a little bit more care when applying.

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Gary Hunter
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Our Verdict

  • It's good if you want a more personalised home insurance policy. Woolworths offers standard and comprehensive levels of cover, so you can choose what suits your budget.
  • There are lots of ways to save money. It offers online discounts and 10% off your groceries once a month.
  • If personalising your cover, you really have to take care to choose the right amount of cover so you don't leave yourself underinsured.
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What does Woolworths Home Insurance offer?

Woolworths offers 3 types of home insurance: building insurance, contents insurance, and a building and contents insurance policy. After choosing your policy type, you can also select your level of cover from either standard or comprehensive. This is handy if flexibility is important to you and it's a feature that's not very common in Australian home insurance.

On top of that, Woolworths also offers cover for landlords as well.

These policies are designed to cover events that can cause damage to your home. Here are some examples:

Woolworths Home Insurance is backed by The Hollard Insurance Company – a popular insurance underwriter in Australia. Woolworths offers a few different levels of excesses so that you can choose an amount that you're happy with. On top of that, it has a 14-day cooling off period which is a little bit under industry standards.

Let's breakdown Woolworths Home Insurance

Standard features
Optional add-ons
Exclusions

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Standard features

If an insured event happens and damages your home, here are some standard features that you can claim on with a Woolworths Home Insurance policy (it may vary based on what type of policy you choose):
  • Removal of trees and debris
  • Professional and rebuilding fees
  • Emergency accommodation
  • Contents in your home office
  • Emergency storage of contents
  • Replacement of locks
  • Food spoilage
  • Document replacement

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Optional add-ons

Here are the optional benefits that you can choose to tailor your policy. Just keep in mind that it will likely increase the cost of your policy.
  • Electrical motor burnout
  • Portable valuables

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Exclusions

These are some things a Woolworths Home Insurance policy will not cover you for. Check out the Woolworths Product Disclosure Statement (PDS) for a full list of the exclusions.

  • Bushfires, storm, rainwater or flood damage that happens within 72 hours of buying your policy
  • Damage to a home that has been unoccupied for more than 60 days
  • General wear and tear
  • Damage from vermin, insects, birds and wildlife
  • Earth movements like erosion, landslides and mudslides
  • Mould
  • Deliberate damage by you or other people invited to your home
  • Tree roots

Make sure you read Woolworths PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.

Let's review Woolworths Home Insurance complaints

We looked at some of the latest complaints data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. The research compares the number of complaints received by underwriters and how/if the complaints were resolved.

Since Woolworths Home Insurance is underwritten by The Hollard Insurance Company, we'll be comparing Hollard against other underwriters in the market.

Here are some things we noticed about Woolworths Home Insurance and Hollard:

  • It's a highlight to mention that Hollard has been able to resolve a high percentage of its complaints directly with customers, without having to escalate them to AFCA.
  • The Hollard Insurance Company is considered a large-sized firm, which means it's reasonable to expect a high number of complaints. However, when comparing other similar-sized firms (and even bigger), you can see that Hollard actually has the highest number of complaints.

The bottom line about Woolworths Home Insurance

Woolworths Home Insurance is good if flexibility and customisation is important to you. Not only does it offer standard and comprehensive policies, but you can also choose the level of excess you feel comfortable with.

Not sure yet? You can compare other home insurance brands side-by-side so that you end up with a policy you're happy with.

Frequently asked questions

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If you've held, or currently hold, a Woolworths Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Woolworths is right for them. Some reviews are from a survey commissioned by Finder.

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24 Responses

    Default Gravatar
    belindaMay 21, 2018

    want house hold insurance

    Reply
      Default Gravatar
      NikkiMay 21, 2018

      Hi Belinda,

      We’ve read your message, Thanks!

      Our home insurance page is an ideal page to visit to see your options. We covered the most critical topics to help out our users. For trouble-free navigation, we’ve gathered the things our users often check on our drop-down menu on the right side of our website. Simply select what you want to do on the list to be automatically taken to the part of the page where the topic is covered. For instance, if you chose Compare policies side-by-side, you’ll be rerouted to our comparison table to see the covers available.

      Please note that our table will let you compare policy features side by side, but it can’t give you a price just yet. That’s because the cost depends on specific details of your home – such as value and location. Instead, consider which features are most important to you. You can click on ‘More info’ to be rerouted to our review page to check the type of policies the provider offers, exclusions and cost. You can get a fuller breakdown (i.e. policy’s temporary accommodation, tools of the trade, guests content, and more) by clicking ‘View details’. Select ‘Get a quote’ to request an estimate.

      Before applying, please ensure that you review the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.

      Hope this was helpful.
      Cheers,
      Nikki

      Reply
    Default Gravatar
    RoyJanuary 29, 2017

    How good is Woolworths insurance regards claims and communications

    Reply
      Avatarfinder Customer Care
      RichardJanuary 30, 2017Staff

      Hi Roy,

      Thanks for getting in touch.

      Unfortunately, we do not currently have any information relating to Woolworths and its claims process. How smoothly a claim will run will vary from person to person. To find out more about home insurance claims, please head over to our home insurance claims guide.

      All the best,
      Richard

      Reply
    Default Gravatar
    ColleenSeptember 11, 2016

    I have a policy with you but cannot find it. Please email me privately so I may speak with you further. Thanks you

    Reply
      Avatarfinder Customer Care
      RichardSeptember 12, 2016Staff

      Hi Colleen,

      Thanks for getting in touch. Finder is a comparison service and not an insurer. If you would like to get in contact with Woolworths, you can do so by heading to their contact us page.

      All the best,
      Richard

      Reply
    Default Gravatar
    FleurMay 5, 2016

    Does Woolworths offer House only Replacement cost insurance? Does Woolworths give an actual cash value settlement in the event of the policy holder choosing not to rebuild. Who underwrite Woolworths home insurance policies?

    Reply
      Avatarfinder Customer Care
      RichardMay 9, 2016Staff

      Hi Fleur,

      Thanks for your question. Woolworths do offer building only cover. According to the product disclosure statement:
      “If you decide not to proceed with the rebuild or repair of your building we will pay the lesser of:
      •The rebuild or repair cost
      •The difference in the value of your building and the land it is situated on before the damage occurred and the value of the building and land after the damage has been sustained

      Woolworths Home Insurance policies are underwritten by The Hollard Insurance Company Pty Ltd.

      I hope this was helpful,
      Richard

      Reply
    Default Gravatar
    kayApril 9, 2016

    How long has Woolworths Home contents insurance existed?

    Reply
      Avatarfinder Customer Care
      RichardApril 9, 2016Staff

      Hi Kay,

      Thanks for your question. Woolworths have been offering insurance products in Australia since 2011.

      I hope this was helpful,
      Richard

      Reply
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