Pros
- Comprehensive app for plan management on the go
- Live chat support
- AGL rewards program for customers
Cons
- Cheap deals only have a 12-month benefit period
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AGL at a glance
AGL review: Our verdict
AGL isn't the cheapest energy provider around, but it does offer some fixed-rate energy plans that are discounted for your first 12 months.
However, discounts and rates vary widely between electricity plans and states, anywhere between 3% to 18% less than the reference price. As with most providers, SA has the highest power prices, and NSW and QLD some of the lowest.
Although AGL used to have more in the way of perks and bonus features, the benefits customers can still get include:
- No lock-in contract so you can leave whenever you want
- A comprehensive app for plan management and usage tracking, plus live chat support
- Ability to offset carbon emissions for power ($1 a week) and gas ($0.50 a week)
- Loyalty rewards for customers through the AGL Rewards program
AGL offers
Deal
Save $15 by bundling Internet and energy
Get a fast NBN plan with unlimited data. Bundle your Internet and energy to save $15/month. T&Cs apply.
How much can you save on your energy bill?
Where is AGL available?
AGL is a major energy provider with over 4.2 million customers. It offers electricity in NSW, Victoria, Queensland, and South Australia. And gas in NSW, Victoria, Queensland, South Australia, and Western Australia.
Energy plans and annual cost estimates by state
We've taken AGL's plans for each state and given an overview of electricity and gas, including annual bill estimates.
AGL also has a few rewards and incentives on some of their plans that you might be able to claim:
- Seniors in some states get access to special Seniors plans with slightly lower rates and extra rewards (e.g. energy credits)
- All customers get access to AGL Rewards, a loyalty program where you can access deals and discounts on shopping, food, and other experiences
Click on your state below to get started. Please note that rates and other details were last checked on 7 September 2021.
Electricity plans
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| AGL Super Saver | 18% less | 12 months guarantee | $1,142 |
| AGL Flexible Saver | 10% less | Variable | $1,249 |
| Solar Savers | 0% | Variable | $1,393 |
Estimated cost inc GST for an average household using 3900 kWh / yearly on a flat rate tariff in the Ausgrid network.
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| AGL Super Saver | 13% less | 12 months guarantee | $1,162 |
| AGL Flexible Saver | 7% less | Variable | $1,242 |
Estimated cost inc GST for a household using 4000 kWh / yearly on a flat rate tariff in the Citipower network.
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| AGL Super Saver | 14% less | 12 months guarantee | $1,248 |
| AGL Flexible Saver | 13% less | Variable | $1,264 |
| Solar Savers | 2% more | Variable | $1,483 |
Estimated cost inc GST for a household using 4600 kWh / yearly on a flat rate tariff in the ENERGEX Ltd network.
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| AGL Super Saver | 6% less | 12 months guarantee | $1,613 |
| AGL Flexible Saver | 3% less | Variable | $1,661 |
| Solar Savers | 0% | Variable | $1,716 |
Estimated cost inc GST for an average household using 4000 kWh / yearly on a flat rate tariff in the SA Power Networks - NSP network.
Gas plans
| Plans | Rates | Annual bill estimate |
|---|---|---|
| AGL Super Saver | 12 months guarantee | $726 |
| AGL Flexible Saver | Variable | $753 |
Estimated cost inc GST for a household using 20000 MJ / yearly in the JEMENA network.
| Plans | Rates | Annual bill estimate |
|---|---|---|
| AGL Super Saver | 12 months guarantee | $1,307 |
| AGL Flexible Saver | Variable | $1,392 |
Estimated cost inc GST for a household using 46000 MJ / yearly in the Australian Gas Networks Limited network.
| Plans | Rates | Annual bill estimate |
|---|---|---|
| AGL Super Saver | 12 months guarantee | $628 |
| AGL Flexible Saver | Variable | $678 |
Estimated cost inc GST for a household using 46000 MJ / yearly in the Australian Gas Networks Limited network.
| Plans | Rates | Annual bill estimate |
|---|---|---|
| AGL Super Saver | 12 months guarantee | $841 |
| AGL Flexible Saver | Variable | $873 |
Estimated cost inc GST for a household using 14000 MJ / yearly in the ENVESTRA network.
Can I bundle gas and electricity with AGL?
Yes, you can add both gas and electricity to the same account with AGL (so long as both are available in your state). This won't make either utility cheaper, but it will give you the convenience of having them both in the same place.
AGL and Internet bundling
AGL sells both energy and NBN plans and you get $15 knocked off your Internet plan if you bundle both.
Good to know. All Internet plans from AGL are carbon neutral.
| Plan | Speed | Monthly price (no discount) | Monthly price (discounted) |
|---|---|---|---|
| Home Basic NBN25 | 25Mbps | $75 | $60 |
| Home Standard NBN50 | 50Mbps | $80 | $65 |
| Home Fast NBN100 | 100Mbps | $95 | $80 |
You can choose to BYO modem, or purchase one from AGL. The modem is free if you stay connected for 12 months, or $8 x the remaining months left if you leave early.
Solar Energy
Does AGL offer solar plans?
AGL has dedicated Solar Saver plans for customers in NSW, QLD, and SA. It used to offer solar panel installations for residential households, but now you can only install solar with AGL if you're running a small or medium business.
- Watch out for: Solar Saver plans have higher feed-in tariffs but also higher usage and supply rates. They may not be the best option for all solar customers, depending on your usage habits.
How good is the feed-in tariff?
We've broken down AGL's feed-in tariffs state by state. Generally, AGL has good solar feed-in rates in every state except Victoria, where it only offers minimum rates.
- NSW: 12c/kWh on the Solar Saver plan, 7c/kWh on the rest
- VIC: 6.7c/kWh
- QLD: 12c/kWh on the Solar Saver plan, 6c/kWh on the rest
- SA: 12c/kWh on the Solar Saver plan, 8c/kWh on the rest
Green Energy
How green is AGL?
AGL allows customers to purchase accredited GreenPower renewable energy on all plans.
It can also make your plan "carbon neutral" by offsetting your emissions for $1 a week for power, and $0.50 a week for gas. This program is certified by Climate Active, a government-backed program.
If you buy GreenPower, it might cost you:
- $12 per quarter - 20% GreenPower ($1 a week)
- $55 per quarter - 100% GreenPower (4.4c/kWh)
Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.
User reviews and customer service
★★★★★
5 out of 5 stars
AGL user review and customer service
AGL's user rating on Finder is fairly good, with 4.1 stars out of 5. 74% of users gave positive reviews (4 or 5 stars).
★★★★★ AGL also scored 5 out of 5 stars on the Finder customer service rating. This is great compared to the 2.8 star average across the 50 providers in Finder's database.
For another perspective, the Australian Energy Regulator collected call centre data about AGL in their 2019-2020 market report. This is how AGL fared compared to the rest of the market:
| AGL | Market Average | Major provider average | |
|---|---|---|---|
| Average call wait time | 87 seconds | 53 seconds | 99 seconds |
| Calls abandoned before being answered | 6% | 9% | 6% |
| Complaints (% of total customers) | 3% | 2% | 2% |
How can I get in touch with AGL?
As a major provider, AGL has a number of ways for you to reach out every day of the week, and potentially at any hour of the day as well. You can:
- Ring up the AGL support line for help with your plan 8:00am - 8:30pm AEST weekdays, or 8:30am - 4:30pm weekends
- Send a question through to AGL via their Twitter or Facebook social media pages
- Leave a message or hop on live chat via the AGL website (available 24/7)
- Get help from a support rep on the AGL app, where you can also check your plan, update your details, see your usage, and more
Looking to switch to AGL?
If you want to get started with AGL, press the green "Go to site" button in the plan table. This will take you through to the AGL website, where you can enter your details and sign up to whatever plan you'd like.
- Once you've submitted your order, AGL will take care of all the rest. The switching process can take anywhere from 10 business days to 3 months, although if you have a smart meter it should only take 20 business days total.
For more details, take a look at our guide on switching energy plans.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
- Single rate with a controlled load
- Time of use
- Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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Ask an Expert
Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.
Hi Numberwoman,
Thank you for contacting Finder.
In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).
Hope that helps.
Kind Regards,
​Mai
I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.
Cheers,
John
Hi John,
Thank you for getting in touch with finder.
As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.
Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.
I hope this helps.
Have a great day!
Cheers,
Jeni
I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.
Hi Dianne,
Thanks for your inquiry.
You may have to check with your credit card provider and have a look at the terms and conditions of the card. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. In the meantime, you can check our guide on how to earn points on frequent flyer card.
Hope this information helps
Cheers,
Arnold
Hi
Due to long holidays , I will move from the current apartment from 07/11/2017.
And when I come back at the end of February of 2018 , I will rent a new locations .
Can you please let me know do I need to cancel my electricity plan ?
Or Can I transfer my plan to a new address when I rent a new apartment ?
Best regards
Hi Wendy,
Thank you for your inquiry.
The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.
I hope this information has helped.
Cheers,
Harold
Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?
Hi Max,
Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.
If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.
Cheers,
Liezl